Hosting that reads your code.
Most hosts stop at "your server is healthy, the problem is in your code, good luck." We don't. Synsmarts traces every request — browser, load balancer, application runtime, every database query and cache call, and back. Our agents read all of that alongside your code and tell you which line is causing the problem.
We own the rails
Other hosts buy monitoring tools and bolt them on. We built the platform that the monitoring is. Our agents read logs, traces, performance metrics, and your application code at the same time and synthesize a diagnosis with a solution. No human team can do that across hundreds of customers at scale. No monitoring tool does it today.
Monitoring tools show dashboards. We tell you the answer.
Architecture
Rails
Kubernetes on AWS. Customers pick their reliability tier, from single-AZ at 99% up to multi-region active-active at 99.999%. The control plane is multi-AZ at every tier.
GPU compute
NVIDIA NIM for self-hosted inference, GPU embeddings powering the per-tenant code RAG/DAG, NeMo fine-tuning the diagnostic agent on a cross-tenant incident corpus.
Telemetry
ClickHouse-backed unified logs, metrics, and traces. 100% trace capture, no sampling. Log at a level of detail that lets us reconstruct any request, any deploy, any incident after the fact.
Orchestration
Temporal workflows for every tenant lifecycle operation. Repeatable processes, not heroics. Workflows are the rails agents need to operate against shared state without losing it on retry.
Code intelligence
Per-tenant code RAG/DAG (ChunkHound), physically isolated per tenant. Payment data, session tokens, and PII never cross tenant boundaries — not even into the index an agent reads from.
Agent surface
Two MCP servers exposing 35 tools. Every system we build asks: can an agent use this? If the answer is no, the design is wrong.
Team
Eric Hileman · Martin Pachol · Nemanja Djuric
Decades each in ecommerce hosting infrastructure.